1. About Us

Secondhand Uniforms is operated by WAM Software, a limited company registered in the UK ("we", "us", "our"). The platform provides a marketplace for the buying and selling of secondhand school uniforms.

2. Who Can Use the Platform

The platform is intended for UK residents aged 18 or over.

By registering, you confirm you are legally capable of entering into binding contracts.

3. User Accounts

• All users must create an account via Auth0, our secure authentication partner.

• You are responsible for maintaining the confidentiality of your login credentials.

• We reserve the right to suspend or terminate accounts that breach these Terms or behave inappropriately.

4. Permitted Listings

Only school-approved uniform items may be listed. Each school has a defined catalogue of acceptable items. Listings outside this catalogue may require admin approval or be removed.

5. Buying and Selling

• All exchanges occur in person, typically on school grounds.

• Buyers and sellers confirm exchanges using a two-way QR or number code.

• Once both parties confirm the exchange, the transaction is final.

• Returns or refunds are not accepted unless required by law.

• Buyers must inspect items at the time of exchange and decline the item then if unsatisfied.

6. Payments and Fees

• Payments are processed via Stripe.

• Sellers are paid 5–7 days after the buyer confirms receipt.

• A platform fee is deducted from each sale. A school-specific PTA fee may also apply and is shown on each school's page.

7. Communication and Newsletters

• Order and system notifications are sent via email.

• Users may opt in to receive newsletters and can unsubscribe at any time.

8. Data Protection and Privacy

• Personal data is securely managed through Auth0.

• We do not store user data directly.

• Please review our Privacy Policy for full details.

9. Your Responsibilities

• You must describe items truthfully and ensure they are clean and in good condition.

• Misleading listings or fraudulent activity will result in account suspension or removal.

• You may not use the platform for unlawful, harmful, or inappropriate purposes.

10. Delivery and Exchange

• Items must be exchanged in person, often at school.

• Both buyer and seller must scan or enter a code to confirm the handover.

11. Consumer Rights and Refunds

This platform facilitates peer-to-peer sales between individuals. As such, transactions are not covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and do not include a 14-day cooling-off period.

Buyers are expected to inspect items during the handover and must reject the item at that point if dissatisfied. Once confirmed, all sales are final.

12. Our Responsibilities and Liability

• We act solely as a facilitator and do not inspect, approve, or guarantee any items.

• We are not liable for any loss or damage arising from the use of the platform or from item condition.

• Any disputes must be resolved between users. We may assist at our discretion but are not obligated to mediate.

13. Termination

• We reserve the right to:

  • Suspend or terminate accounts for violations of these Terms.

  • Remove or reject listings that do not meet platform requirements.

  • Refuse service where legally permissible.

• You may delete your account at any time through your user settings.

14. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on our website and become effective immediately. Continued use of the platform constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in UK courts.