1. About Us

Secondhand Uniforms is operated by WAM Software, a limited company registered in the UK ("we", "us", "our"). The platform provides a marketplace for the buying and selling of secondhand school uniforms.

2. Who Can Use the Platform

The platform is intended for UK residents aged 18 or over.

By registering, you confirm you are legally capable of entering into binding contracts.

3. User Accounts

• All users must create an account via Auth0, our secure authentication partner.

• You are responsible for maintaining the confidentiality of your login credentials.

• We reserve the right to suspend or terminate accounts that breach these Terms or behave inappropriately.

4. Permitted Listings

Only school-approved uniform items may be listed. Each school has a defined catalogue of acceptable items. Listings outside this catalogue may require admin approval or be removed.

5. Buying and Selling

All exchanges occur either:

(a) In Person – buyer and seller meet directly, inspect the item, and confirm the transaction on the spot; or

(b) Drop Off Point – seller leaves the item at an agreed location for later collection by the buyer.

• Exchanges are verified typically using usernames or an exchange number code.

• Buyers must confirm receipt of the item on the platform.

• Once confirmed, the transaction is final, and no returns or refunds will be accepted, unless required by law.

• Buyers must inspect items at the time of exchange and decline the item then if unsatisfied.

6. Payments and Fees

• Payments are processed via Stripe. We do not have access to your payment details.

• When a buyer places an order, Stripe captures the payment but holds it for a maximum of 7 days.

• If the buyer does not confirm receipt within that period:

  • The payment capture may expire.

  • The buyer may be required to re-confirm their payment details for the transaction to complete.

• Sellers receive payment 5–7 days after buyer confirmation.

• A platform fee is deducted from each sale. A school-specific PTA fee may also apply.

7. Exchange Risk Notice

• All exchanges, whether In Person or via a Drop Off Point, rely on the buyer confirming receipt of the item in the platform.

• Payment cannot be completed until buyer confirmation is received. If the buyer fails to confirm, the payment capture may expire under Stripe's rules, and the seller will not be paid.

• We have no ability to force a confirmation, complete a transaction, or pull funds from a buyer's Stripe account.

• Sellers accept this risk when using the platform.

• If a seller wants to minimise risk, we recommend choosing In Person Exchange, so buyer confirmation can be completed at the handover.

8. Communication and Newsletters

• Order and system notifications are sent via email.

• Users may opt in to receive newsletters and can unsubscribe at any time.

9. Data Protection and Privacy

• Personal data is securely managed through Auth0.

• We do not store user data directly.

• Please review our Privacy Policy for full details.

10. Your Responsibilities

• You must describe items truthfully and ensure they are clean and in good condition.

• Misleading listings or fraudulent activity will result in account suspension or removal.

• You may not use the platform for unlawful, harmful, or inappropriate purposes.

11. Consumer Rights and Refunds

This platform facilitates peer-to-peer sales between individuals. As such, transactions are not covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and do not include a 14-day cooling-off period.

Buyers are expected to inspect items during the handover and must reject the item at that point if dissatisfied. Once confirmed, all sales are final.

12. Our Responsibilities and Liability

• We act solely as a facilitator and do not inspect, approve, or guarantee any items.

• We are not liable for:

  • Quality, condition, or accuracy of listed items.

  • Non-payment if the buyer fails to confirm a Drop Off transaction within Stripe's timeframe.

• Any disputes must be resolved between users. We may assist at our discretion but are not obligated to mediate.

13. Termination

• We reserve the right to:

  • Suspend or terminate accounts for violations of these Terms.

  • Remove or reject listings that do not meet platform requirements.

  • Refuse service where legally permissible.

• You may delete your account at any time through your user settings.

14. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on our website and become effective immediately. Continued use of the platform constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in UK courts.